1) We use Fedex and UPS to fulfill the majority of orders. If your shipping address is located in California, we may use Golden State Overnight (GSO) in lieu of Fedex or UPS. Typically, they will deliver to you within 2 business days. GSO offers a Saturday service too, if someone is available to sign for the package at your ship to address on Saturday. If you are outside California, we use either UPS or FEDEX, depending on the service area and their delivery schedule in your area.
2) You must be 21 years of age to order or receive alcoholic beverages from bighammerwines.com. Any shipments containing alcoholic beverages are sent with an "Adult Signature Required" sticker, and the common carrier that delivers our merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery.
3) During periods of extreme weather, we attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. Please know that during business hours, your orders are immediately packaged and scheduled for delivery, but may be delayed until ideal conditions for shipment arise.
4) We ship by ground or air. Our prices include shipping and packaging materials. If you require additional insurance, please contact us as this is available at a nominal charge. Your order is automatically insured up to $100.
5) Please note that your shipping costs are estimated. Actual costs will be confirmed with you when your order is placed. If for some unforeseen reason our shipping estimate differs from the actual amount, we will contact you prior to shipping your order for your approval. We reserve the right to correct the shipping charge after the order is placed if necessary.
6) Given the signature requirement, we suggest shipping to a BUSINESS address whenever possible.
7) Our overnight/next day air service has a cut-off time of 2:00 p.m PST. Therefore, if your order is received at our warehouse after 2:00 p.m. it will be processed the following day for overnight shipping the day after (saturday excluded). If your order is needed urgently and it is received after 2:00 p.m., please email or call us and we'll do our best to meet your needs.
8) If you are ordering as a gift or attempt to ship to someone other than yourself/cardholder, we require additional shipping information and verification that you are who you say you are.
9) We cannot be responsible for the weather. If you place an order, we will ship it to you unless you have made special arrangements to hold the wine. You, the purchaser, are responsible for knowing and respecting the weather conditions for shipping to your area from California.
10) If you are not located on the West Coast and you are making a substantial wine purchase, please consider shipping via 2 day or 3 day air, as the nominal additional cost will better protect your investment.
11) Many states do not allow shipping from out of state. Bighammerwines.com will not ship to states that do not allow shipments from out of state retailers. It is the buyer's responsibility to verify you may receive wine shipments in your state. If you are interested in our products but live in a state with shipping restrictions, you may contact us to see if we can ship to an alternate address.