Accessibility Statement
Big Hammer Wines is committed to making bighammerwines.com accessible and usable for all customers, including people who use assistive technologies such as screen readers, screen magnifiers, voice recognition software, and keyboard-only navigation.
Our accessibility goal
We are working toward substantial alignment with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we also consider WCAG 2.2 Level AA where practical as part of our ongoing website improvements.
How we review accessibility
We regularly review key customer flows on bighammerwines.com, including the homepage, collection pages, product pages, cart, account-related pages, forms, promotional elements, and checkout-related paths.
Our accessibility review process may include:
- Automated accessibility checks using tools such as Google Lighthouse and axe DevTools
- Manual keyboard navigation testing
- Review of color contrast, page structure, headings, links, buttons, and form labels
- Review of image alternative text and product content
- Zoom and responsive-layout checks
- Assistive-technology review of key customer flows
We also review accessibility when making material theme changes, launching new site features, or adding third-party tools that affect the customer experience.
Ongoing improvements
Accessibility is an ongoing effort. We prioritize issues that may affect a customer’s ability to browse products, understand offers, use the cart, complete forms, or request help.
We are continuing to improve the site and plan to update this statement after an independent third-party accessibility review is completed.
Need help using the site?
If you experience difficulty accessing any part of bighammerwines.com, or if you need help finding a wine, understanding an offer, or completing an order, please contact us:
- Email: sales@bighammerwines.com
- Phone: 707-302-4664
For accessibility-related requests by email, please include “Accessibility Help” in the subject line if possible.
We typically respond within 2 business days. If a website issue prevents you from accessing product information, pricing, a promotion, or completing a purchase, we will make reasonable efforts to assist you through an alternative method and provide the relevant information or purchasing assistance.
Feedback
We welcome feedback about the accessibility of bighammerwines.com. If you encounter an accessibility barrier, please tell us the page or feature involved, the issue you experienced, and the browser, device, or assistive technology you were using if you are comfortable sharing that information. This helps us investigate and improve the site.
Last reviewed: June 27, 2026
Assessment approach: ongoing self-evaluation using automated tools and manual review of key customer flows. This statement will be updated as our accessibility review and remediation work continues.